FREQUENTLY ASKED QUESTIONS
How do I order online?
Can I change or cancel my order?
Once the order has gone through the checkout process then we cannot exchange or return the product until you receive it. Once you have received it please follow the returns & exchange process see under Returns & Exchanges to return to us if you have ordered the incorrect item and we will swap over or credit for you.Please have a read of our Returns Policy if you’d like more information on this.
What if an item is no longer available for purchase online?
How can I pay for my order?
We accept VISA, MasterCard, AMEX, PayPal. Your card will be debited at the time of despatch, and the transaction will appear on your statement as Size Beautiful Emporium. You can also make payments through Afterpay and Zip Pay.
What currency am I charged in?
You are charged in AUD when shopping on our website. For goods to be shipped internationally, prices do not include relevant overseas custom duties and/or other taxes that you may incur. However an approximation of shipping costs are given at the time of check-out by selecting your country flag in the shipping destination field.
All purchases are charged in Australian dollars. Please check with your local customs office for further information regarding any importation requirements or considerations.
When making a purchase you can redeem the value of a gift card by entering its unique code at checkout. A gift card holds a balance, which can be spent over more than one order. When you redeeming your gift card, the checkout will display one of two options:
If the balance available on the gift card is greater than or equal to the order total, then you can complete your order.
If the balance available on the gift card is less than the order total, then you will be prompted to choose a second payment method for the balance before placing your order.
PROMO & VOUCHER CODES
How do I redeem a promo or voucher code online?
Add items to your bag
At the checkout click on the box that states "Discount"
Enter your rewards or promo code
Your code should now be applied to your basket. If not: 1. Double check you’ve entered it correctly 2. Make sure you’ve met the minimum spend requirements 3. Check the expiry date to ensure it’s still validIf all else fails, emails us firstname.lastname@example.org.
How secure is my personal information and credit card?
Your security while shopping online with Size Beautiful Emporium is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times. All pages that require you to enter your personal information or payment details on our site are secure, using encryption via Shopify. To ensure that the page you are viewing is secure, look for a padlock icon in your browser. This verifies the authenticity and validity of our website security.
How do I know what size I am?
Size Beautiful Emporium uses Australian sizes, take a look at our Size Guide
How much does delivery cost?
Size Beautiful Emporium charge a flat rate of AUD $5.95 for any purchase to be shipped within Australia via standard delivery and AUD $9.95 for Express Shipping. New Zealand and Worldwide vary according to weight.
Which courier company do you use?
We use Australia Post, Sendle and DHL.
I can’t find the option to Click & Collect?
As we are an online store only you can use Click & Collect service via Parcel point from one of their convenient locations.
How long will it take for my order to arrive?
Australian orders should be delivered delivered within 2-3 business days. WA and NT can expect up to 10 for standard delivery and 1-2 business days for Express.New Zealand orders should be delivered within 3 business days as we use DHL. On rare occasions the customs agency may choose to delay individual shipments as a random security measure.
How come I have only received one of the items I ordered online?
As we partner with different brands you may receive your items in multiple packages.If your order has not arrived within the above time frames, have a read of our Delivery Policy or contact email@example.com. Please make sure you indicate any special delivery instructions in the Notes space provided on the delivery page at checkout.
If there is a problem with my order, who do I contact?
If there is a problem with your order or if a garment is faulty, please contact firstname.lastname@example.org
RETURNS AND EXCHANGES
What is your policy on returns and exchanges?
Please refer to our Returns Policy for further information.
What countries do you deliver to?
We deliver worldwide find out more in our Shipping & Delivery Policy
What is Afterpay?Afterpay is a new payment option available for online orders only. Afterpay allows customers residing in Australia to have their online orders shipped to them as per normal and pay this order off over four equal instalments, interest free. Think of Afterpay like a modern-day layby, instead of having to wait for items customers get to have the product straight away for a quarter of the price! Or zero upfront if an existing customer.
Who can use Afterpay? Afterpay is available as a payment option if you:- Live in Australia,- Are at least 18 years old,- Use an Australian credit or debit card to make the purchase.What will Afterpay cost me?You will not pay anything extra when you choose to use Afterpay as your payment option, as there is no interest added. You will pay your instalments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email. If a payment is due but not received by Afterpay in accordance with their payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid. In addition, because an Afterpay account is linked to your credit or debit card, standard card fees and charges may be applicable. You should refer to your card issuer’s terms and conditions for full details of these.What products can be paid for using Afterpay as the payment method?Afterpay is available for all merchandise online excluding purchases over $1,000.
Is there a minimum spend for Afterpay? No
Is there a maximum spend for Afterpay? Yes, the maximum order value (including delivery) for Afterpay is AUD$1,000.
How are the Afterpay instalments on each product page calculated? The Afterpay instalments quoted on a product web page represent ¼ (25%) of that product’s current price excluding any delivery charges that may be applicable.Delivery costs will however be included in the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option. This rate will also be consistent with that quoted in the order confirmation email you’ll receive direct from Afterpay detailing your fortnightly payment schedule.
Where can I find out more about Afterpay? The Afterpay website provides a very comprehensive list of FAQs at: www.afterpay.com.au/faqs. It you still can’t find out what you need here, contact Afterpay directly by emailing email@example.com or calling 1300 100 279.
Do I need to register with Afterpay prior to making my first Afterpay purchase with Size Beautiful Emporium Fashion? No – you simply need to choose Afterpay as your payment method at checkout.Will I need to fill out a credit application form to use Afterpay?No because Afterpay is not a credit service provider. Your Afterpay account will be linked to your nominated credit or debit card that has already have been approved via your chosen credit/banking provider.How do I select to pay using Afterpay?To pay using Afterpay, follow these simple steps:
Browse online, find items you would like to purchase and click the 'Add to cart’ button.
2. Once you’ve finished choosing your items, click the ‘Proceed to checkout’ button.
3. Fill out your delivery details.
4. Select your preferred delivery option from the options available for your parcel delivery.
5. Apply any discount codes.
6. Select Afterpay as your payment option and follow all relevant prompts to complete your order.
For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details and CVC upon checkout.
How long does it take for payment via Afterpay to be approved? Assuming you meet all of the necessary criteria (noted below) and you don’t already have too many outstanding Afterpay orders, the approval process is instant.
Will I always be approved by Afterpay?No, approval is at Afterpay’s discretion. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to firstname.lastname@example.org or by calling 1300 100 279.
Why could I be declined by Afterpay? Afterpay manages your application to use their service and Size Beautiful Emporium Fashion has nothing to do with the acceptance/decline process. You may be declined if you have too many outstanding orders with Afterpay. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting “Pay Now”) before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to email@example.com or by calling 1300 100 279.When will my order paid for using Afterpay be sent to me?Your order paid for using Afterpay will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your parcel according to current delivery option timeframes. Afterpay is a payment method only, so there will be no change to other processes (including delivery timings etc).
Can I split an order to pay some by Afterpay and the rest by some other means? (eg. credit card) No, you cannot split payments options for one order. You would need to place two separate orders – one to be paid for via Afterpay, and the other to be paid for by whatever other payment option you wish to use (e.g credit card or Paypal).
When will my four Afterpay instalments need to be paid?If you are a first time Afterpay customer, or have yet to complete a full payment cycle with Afterpay, your first payment will be taken at the time of your order transaction with the remaining three payments deducted by Afterpay from your nominated credit or debit card each fortnight over the following 6 weeks. The funds for the first payment must therefore be available on your nominated card at the time of checkout.Once you have completed your first full payment cycle with Afterpay, the initial payment for any future purchases you pay for using Afterpay will be debited 14 days after the transaction, where the total transaction value is less than $500. If the purchase value is equal to or exceeds $500, the first instalment must be paid at the time of the transaction occurring.The payment relationship is between you and Afterpay, and at any time you can log into your Afterpay account to see your payment schedule and make a payment before the due date if you wish. Otherwise Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.How will Afterpay transactions (instalments or refunds) show on my debit or credit card statement?The transaction will appear as AFTERPAY PTY LTD MELBOURNE AUS.
After pay Communications
What information or communications will I receive direct from Afterpay?Similar to Size Beautiful Emporium Fashion’s transactional emails for orders, Afterpay will also send emails to you automatically once you have successfully created your Afterpay account.How will I know when I need to pay my further three instalments?Upon placing an order with Size Beautiful Emporium Fashion using Afterpay as your payment method, you will be sent an email from Afterpay showing your payment schedule. You will also be notified prior to each payment being due.How will I know which products can be purchased using Afterpay?On product pages on Size Beautiful Emporium Fashion website, you will see the Afterpay logo and instalment amount detailed under the purchase price. If this is not displayed, it means the product is not available for Afterpay.