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Shipping & Delivery

Shipping & Delivery

At Size Beautiful Emporium we have made shipping of your products to you easy and reliable . Our promise to ensure that we keep the freight charges at a minimum cost. 

  • Orders Will Take Between 15-45 Days

  • If Your order is Urgent email us at hello@sizebeautiful.com.au

28 May 2021 VICTORIA LOCKDOWN 

With the recent announcement of a 7 day lockdown across Victoria effective midnight 28 May, we want to assure our customers Post Offices will remain open in line with government restrictions.

We will continue to process and deliver letters and parcels to all Australians however our normal practice of delivery in our Victorian operations will be impacted during this period.

While our posties and drivers will remain on the road, we are splitting their shifts and taking further COVID safety measures which will reduce on road delivery time.

Our distribution centres in Victoria (including StarTrack) will operate with split shifts in a COVID-safe environment, ensuring cleaning between shifts and meeting all hygiene and social distancing requirements.

We remain fully committed to continuing delivery throughout our network as safely and quickly as possible and we hope our customers understand that these additional restrictions may result in increased delays.

We ask and thank our customers for their patience and will keep them updated as we closely monitor the effect of the lockdown.

Due to the impact of COVID 19 we are still experiencing significant delays

If you are ordering online please be aware of the following. Due to an increase in online orders and the requirement to implement social distancing protocols in our warehouse, we are unfortunately experiencing significant delays in the processing of orders.

Our delivery partner, Australia Post is also experiencing delays due to the unprecedented demand for online shopping. As a result, your order may arrive later than expected and your tracking information may not be scanned and updated in their system, even when your order is on its way.

Please note that your order was successful and we will let you know when it has been dispatched from our warehouse. You will receive a text or email from Australia Post advising you when your parcel will be delivered, this usually occurs on the day of delivery.

Please bear with us while we adapt to changes in our process as a result of COVID-19.

ROOM TO MOVE PRODUCT DELAYS

There is a significant delay on all RTM .RTM are made in Australia but due to over demand for local made goods manufacturing of products has been significantly slowed down due to this break and COVID 19. Also There has been significant delays in receiving fabrics into Australia due to Sydney wharf delays impacted by less vessels coming in from overseas and are slower  release of containers due to COVID 19 impact and the main prority is to keep  keep workers safe from any outbreak of COVID 19 .

SLEEPWEAR ORDERS DISPATCHED FROM VICTORIA PRODUCT DELAYS

    At present our supplier is experiencing significant delays so orders are taking  3-4  weeks to despatch. If you have placed a previous order and are unable to wait please contact us. We apologise for this inconvenience.

    New Zealand Orders

    There have been a number of suspended services due to flight cancellations and government restrictions because of COVID-19 and the situation is evolving daily. To ensure that you are able to lodge your international product in to Australia Post's delivery network, we encourage you to lodge on the same day that you purchase your postage to avoid any inconvenience due to further suspension of international services.

    For the latest information and updates on impacts to international, please visit our website.

    Where do we deliver to ?

    Australia Wide 

    New Zealand 

    Worldwide

    If your country is not displayed at the checkout  email us at hello@sizebeautiful.com.au  and we will help you.

     

    What transport carrier do we use to delivery your parcels ?

    We are using combination of Australia Post and Sendle and DHL for all deliveries. Or at the checkout you can select parcel point and have it delivered to a convenient location for you.

     

    How much do we charge for delivery?

    Australia

    Flat Rate Standard Delivery $9.95. Delivered within 3-5 business days. WA and NT can expect up to 10 working days. 

    Express shipping is done for WA & NT & SA. Delivered within 3-5 business days and WA and NT 3 working days.  * Please note due to Covid Australia post is experiencing extended delays. 

    We run Free Delivery promotions from time to time. 

    hello@sizebeautiful.com.au for information. Should your purchase be urgent please contact us so we can prioritise it for you and or send it express.

    Saturday - Australia

    We do not offer Saturday delivery. 

    New Zealand

    Sent Via DHL or Australia Post or Sendle

    Standard delivery $14.95. Delivered within 10 business days.

    500g - 1.5kg is $23.95 

    International excluding New Zealand

    Standard delivery $19.95. Delivered within 10 business days.

    We offer free delivery on transactions over $200 for all overseas customers not including New Zealand.

     

    How do I track my order?

    Australia Post

    If your order has been sent via Australia Post. Once your item is Shipped we will send you an email with your Australia Post tracking number. You can then use this number to track your parcel through the Australia Post website.

    Click the "My Account / Order Status" link at the top right hand side of our site to confirm your order status has been marked as "Shipped."

    DHL

    If your order has been sent via DHL. Once your item is Shipped we will send you an email with your DHL tracking number. You can then use this number to track your parcel through the DHL website.

     

    I received 2 separate parcels for my order ?

    As we partner with different brands your items may be delivered in multiple separate parcels. But don’t worry you will only be charged once for shipping.

     

    What happens if you are not home at the time of your parcel arriving?

    Australia Post: Please note you will be emailed an alert advising you of a delivery day. If you are not home a card will be left for you to collect your package from your local post office.

     

    How does it work with Click & Collect via Parcel Point?

    With over 1500 stores in Australia located at the most convenient location collection points in your local neighbourhood where you can collect your parcels 7 days a week.

    Parcel point can be selected at the checkout. https://business.parcelpoint.com.au/partner/click-and-collect

     

    Once the Order Been Finalised At The Checkout

    Once the order has gone through the checkout process then we cannot exchange or return the product until you receive it. Once you have received it please follow the returns & exchange process see under Returns & Exchanges to return to us if you have ordered the incorrect item and we will swap over or credit for you.

     

    My order never arrived?

    Check the AusPost website or the DHL website using the tracking number sent. If you cannot locate the email or have deleted it then email us and we will be happy to check on the status for you.

     

    Received the wrong product?

    If you feel that you have received the wrong product, please contact us by email at hello@sizebeautfiul.com.au  and will sort this out for you.

     

    Any Questions Or Concerns

    Please contact us at hello@sizebeautiful.com.au 

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